[Resolved]  PaySense — Foreclosure of Loan - Issue with Payment Link

Address:Mumbai

The payment link that they have sent me does not work for the Netbanking option when I select HDFC Bank.
No other payment method can be used because all the rest have a transaction limit of 1 lakh. My debit card too has a transaction limit of 350000.
I requested them to send me the loan account details, so that I can do an RTGS transfer. I already sent them several emails regarding this but no one is replying to my emails.
I need to get this done before the 20th of this month, because the foreclosure window closes after 20th and I will have to wait for another month before I can do it, but they are taking so long to reply to my emails!!!

I just don't think that it is fair for me to pay the daily interest charges when the delay is on their end!!! It feels like they are purposely making it difficult for me to foreclose my loan. As I can not do it from the app, I cannot make part payment, I can only pay through a link but that also is not working!!!
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Jun 24, 2022
Complaint marked as Resolved 
PaySense customer support has been notified about the posted complaint.
Verified Support
May 14, 2022
PaySense Customer Care's response
Dear Customer,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We are unable to find your details here. We request you to help us with your registered email address or loan id for further assistance, or you may also write at [protected]@gopaysense.com for any assistance.

Regards,
Team PaySense
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