PaySense Complaints & Reviews

Hi, I have got loan in 2019.i was paying emi, but during pandemic situation I became jobless and even I got affected with virus. I was responding calls of agents. But, today an lady agent called me and spoke harshly. She even threatened me and called to my relatives/friends and insulted. Paysense higher management please call me. [protected]

72551736 is my loan account number with Paysense. And my 1st emi was on June 5th, 2022 which did not got debited after having sufficient balance and it was showing NACH presented at the bank. And there was no pay option in the app for the same reason as NACH presented to the bank.
I started writing mails and raising complaints in their app as there was no phone customer care of the company. And the issue did not got resolved. On the evening of 10th June a customer care executive sent me a whatsapp message of their account details and asked me to make the payment, which I did immediately within 5min.
Now these guys have not updated that and started putting the late payment charges. How in the hell was I suppose to make the payment without having the payment options. And over and above that you can't even call their customer care because they don't have one. Now also I have no idea what to do? I'll try to contact nodal officer of IDFC bank, because IDFC bank is the one which has disbursed the loan, but not sure if it's going to hell

I want to get a loan of rupees 2lacks but after some family discussion my plan was dropped after that your executive miss rekha miss behaved with me. She said that don’t waste out time next time. Is this the way you are treating your customers. Shame on you and your higher management system

Requested for loan, but its still under review process mode even after 24 hours.. do i have to wait long enough for loan ? theres no update about status of loan.

I pay the EMIs and give them date after that i constantly talk to them but now they are repeatedly calling my contacts and using foul and abusive language . They are calling me too . I am going to court too now . Kindly help...

My loan disbusment delay approx 40 days some amount crdited and balance transfer amount not credited approx 40 days. I am very painfull for this loan i not agree in this process very very bast working process for other banking services.

As i m loan holder of paysense..I not pick up the call of paysense representation as i m in meeting that time...his representative name gulab and his mb is this[protected] hack my wife contact list and harrasing her and his office clerk and director...where it can be written that loan borrower not pick up the call company hack his contact list and calll all the people and ask for money ...As i m fear company hack my account detail also...pls take action agaist this company and guy...

Since last 2 days I am continuously mail and requests them about my foreclosure of my loan, but they not responding in any way, not replying in mails and don't know why they are doing this, I sent several requests through their app and messaging them that I want to foreclose my loan but they are not responding.

The payment link that they have sent me does not work for the Netbanking option when I select HDFC Bank.
No other payment method can be used because all the rest have a transaction limit of 1 lakh. My debit card too has a transaction limit of 350000.
I requested them to send me the loan account details, so that I can do an RTGS transfer. I already sent them several emails regarding this but no one is replying to my emails.br...

I was speaking to one of their agents named sumaiya. She asked me to provide all the documents and she will keep the loan in hold once I confirm then I will be given the amount I have all her chats and call recording. But she forwarded me the loan amount without confirming.

Paysense is charging me late fees from pandemic I said I am in hardship they are not listing just keep on messaging me and harassing,
I said will make a complaint to consumer complaints they said do it they do not fear consumer complaints

I have almost done paying the settlement amount of 40k which they asked me for I tried and made 20k payment last month and asked for some more time to make the balance 20k but continuously they are calling and threatening us and family members and friends too. Because of this my family is scared even to step out of house. Kindly help us please🙏

Hey Rajesh,

I am requesting NOC for the loan account STPLSC[protected].

I have raised a request to the concerned team to provide the NOC of my closed loan account number_STPLSC[protected] and they asked me to wait for 2-3 working days and after that they will provide you with the NOC letter. That email they sent was on 20 Apr 2022, 5:27PM. After which I sent multiple emails and requested them to contact...

Hi
I am Hina Tyagi, had taken a loan & payed almost 13 installment & after that I was not able to make payment.
I had confirmed to them that I would be paying the same & settling my account which they agreed.
Now I have recived a call again from Paysense, some other lady. She started using bad languages & texting me that she would call my contact numbers & harasse those people.

Paysense is calling me everyday even after I didn’t ask for any type of loan, they are sending sms everyday.

I didn’t applied for loan and still they are harassing by calls.

I even tried to contact them via email but no satisfied response

Already sent many emails from my this email address,

nimeshkhatri.[protected]@gmail.com

Receiving calls on my these numbers,

[protected]
[protected]

I have been trying to foreclose my loan in paysense. The executive provided me with the foreclosure amount and payment link. But after paying and even after confirmation message the same is not updated in the app. It's been over one week now. I have already paid a hefty amount to close the loan. I do not understand if paysense is still charging an interest and will deduct an emi. The customer care executive is not replying to my mail regarding this nor giving me any callback.

I was trying to foreclose the loan, but the executive to share me the loan provider details.

Hey, I would like to foreclose my loan and for that, I already contacted paysense team on the 10th of Apr 2022 and raised a request[protected]. An agent named Humera Qureshi told me that it will take 5-7 days for their systems to calculate the exact amount which is remaining. Believing her I waited for 5-7 days and after that, I sent several emails to which no one replied or acknowledged once. I am not happy with paysence services.

There was no customer care number to contact and raised request emails continuously whereas there is no response which is affecting the delay in the process and burdening the day-wise interest.

Hence, Kindly help me in resolving this issue and guide me to close...

I did not take any loan from paysense but still my money got deducted from credit card. I don't understand how.

Hi team i have applied for my second loan in paysense, application got approved on april 6th, was waiting for the disbursement in 48hours which paysense used to promise but that did not happen, sent couple of mails, humera reverted that she has escalated and will get back to me, but after following up couple of times z sent almost20+ mails but no revert, no update at all.. Is this how customer care team works, iam seriously frustrated, never...

They have updated late payment on cibil, spoiled my personal information and made multiple enquiries, no customer care number, no response, NOTHING.