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PaySense — fully close (foreclose) my loan

I have mailed a request on 10 july 2020, to close my loan as earliest.
I received one mail from pay sense to fill a form regarding loan closer and i have filled and submit it, till now i have filled the form 5 times but still, i didn't get a response from pay sense to which account i have to pay and how many amounts i have to pay, i am required worried as 22 is the last day of loan closer as per pay sense

I am following pay sense every day by mail and trough app but still, i am not getting any response, i don't understand how to deal with this pathetic service

fully close (foreclose) my loan
fully close (foreclose) my loan
fully close (foreclose) my loan
fully close (foreclose) my loan

Complaint Status


[Jul 16, 2020] PaySense customer support has been notified about the posted complaint.
Updated by ashutosh.pandey12 Jul 16, 2020
Keshav Naicker (PaySense)

Jul 16, 2020, 2:30 PM GMT+5:30

Hi Ashutosh,

Greetings from PaySense.

My sincere apologies for the inconvenience caused.

I understand your concern that you need to foreclose the LOAN but currently, we are not able to process your foreclose request due to some technical reasons.

You can contact us on 10th August 2020 at that time I will surely help you with the closure details & further process if foreclose services started.

I appreciate your understanding in this matter.

Feel free to contact us If you have any other concerns.

Regards,
Ulka.

My response ::
Hello,

Sorry, please do needful Asap, I can't wait till August as this LOAN is creating me a problem to get a home LOAN, I need to close the earliest
why should I suffer due to your technical issue, this is totally rubbish .i don't understand which technical issue is not allowing you to close my LOAN
would you allow me due to my issue if I can't able to pay one or two EMI.i don't know anything
if my LOAN is not closed by this month I'm not going to pay a single EMI from now and going to address a case against.
I am harassed with this type of service, if you can't close the LOAN then why the ### you provide the date of 10th to 22nd of every month
I am following Paysense from last month to close my LOAN .so they address me to close the LOAN after 10th so I eagerly waited for 10th and now the rubbish thing getting into the picture.
Please!! Help me as earliest.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

Hello!

Sincere apologies for the delay caused in this process.

We have escalated the case to the concerned team to work on this at the earliest. We request you to allow us another 24 to maximum 48 working hours to get back to you with the details.

We will check with the concerned team & update you on the status.

Appreciate your patience.

Regards,
Team PaySense
Hello Ashutosh,

We understand your concerns.

We have checked & confirmed with the concerned team. You will get the foreclosure details on your email in 24 working days, i.e maximum by end of the day tomorrow.

You can make the payment in the bank mentioned on email

Please let us know in case of any other concerns.

Regards,
Team PaySense

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