PaySense — Loan already settled but ECS deduction not stopped
Loan no.- SL2164794
Mobile no. [protected]
As discussed with paysense employee his name rajesh. he offered me settlement amount of 13000/- to settle my loan and he promised to me that he will closed my loan after payment of 13000/- I request him to give me settlement letter of 2 part payment of rupees 6500/-. After discussing Ms. Ridhi( senior legal advocate) and Ms. Ankita ( senior team leader) they were ready to settled my loan . After that rajesh said that I am sending you settlement letter of 2 part payment.. now i have done my payment of Rs. 13000/- first part payment done on 18 sep 2021. And 2nd part payment done on 30 sep 2021. but still ECS is active & deducting my EMI amount ... I am calling to rajesh continually but he is not giving any response.. My bank balance going negative of rupees 16000/- become of paysense. Last year April 2020 because of covid -19 I lost my job that's why I was unable to pay EMI March 2021 I requested to paysense for stop ECS .. mail sent many times but they couldn't stop ... Now I have paid full settlement amount so why they are deducting EMI ??? I am attaching all previous ECS stop requesting mail and settlement mail, payment screenshot
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