PaySense — Loan already settled but ECS deduction not stopped

Name- Pradeep
Loan no.- SL2164794
Mobile no. [protected]

As discussed with paysense employee his name rajesh. he offered me settlement amount of 13000/- to settle my loan and he promised to me that he will closed my loan after payment of 13000/- I request him to give me settlement letter of 2 part payment of rupees 6500/-. After discussing Ms. Ridhi( senior legal advocate) and Ms. Ankita ( senior team leader) they were ready to settled my loan . After that rajesh said that I am sending you settlement letter of 2 part payment.. now i have done my payment of Rs. 13000/- first part payment done on 18 sep 2021. And 2nd part payment done on 30 sep 2021. but still ECS is active & deducting my EMI amount ... I am calling to rajesh continually but he is not giving any response.. My bank balance going negative of rupees 16000/- become of paysense. Last year April 2020 because of covid -19 I lost my job that's why I was unable to pay EMI March 2021 I requested to paysense for stop ECS .. mail sent many times but they couldn't stop ... Now I have paid full settlement amount so why they are deducting EMI ??? I am attaching all previous ECS stop requesting mail and settlement mail, payment screenshot
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Hi Pradeep,

Greetings from PaySense!

Apologies for the inconvenience caused to you.

We have forwarded your details to the concerned team. They shall connect with you within 24 working hours.

Regards,
Team PaySense
Pradeep678's [Complaint's author] reply, Oct 5, 2021
Ok I am waiting for response
Hi Pradeep,

Apologies for the inconvenience caused to you.

We have re-escalated your case to the concerned team. They shall get in touch with you at the earliest.

Regards,
Team PaySense
Hi Pradeep,

Greetings from PaySense!

We would request you to provide the bank statement in PDF format at [protected]@gopaysense.com to process the refund of bank bounce charges.

Regards,
Team PaySense

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