PaySense — loan amount not credited in bank account but disbursed in apps

I am firdous alam. My registered email id is [protected]@gmail.com on 25th sep your executive ask me to send pdf copy of bank statement, and i send them my bank statement but still i did not receive loan amount in my bank account. I don't know what is this happening? When will i get my laon in my account atleast plz reply properly after checking the status. You just say anything in reply. I want proper answer that when my loan will disbursed? Also today i submit my nach hardcopy to your executive.