[Resolved]  Paytm — 3472 winning payout pending

Address:152, Hathroi Bawari, Ajmer Road, Jaipur, Rajasthan, 302001
Website:www.paytm.com

In september month wallet limit breached that is 10, 000. I raised a complaint and paytm executive told us sir you will get balance in first weak of october month, because your monthly limit has breached. Nothing has been added yet. I registered complaint to paytm in october month also and in this month as well. Everytime they say
Hi! We are currently working to resolve your issue and will get back to you at the earliest. Thanks!
These are my previous complaint number:[protected],[protected],[protected]. Current monthly usage 30 having full limit 9970. Last month that was october having full limit 9980 (No pending payout received yet).
Nothing has done yet 48 days already gone. Please find attachment attached below for your reference. My kyc is valid till 19/04/2020. Still they are not releasing fund to my wallet.
Player id:[protected]
Paytm registered mobile: [protected]
Email: [protected]@gmail.com
Thanks
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Nov 19, 2019
Complaint marked as Resolved 
I registered my complaint with consumer forum regarding pending payout issue with paytm on 12 November, and within 7 working days. I got my Complaint resolved. On 15/11/2019 Paytm released 303 pending payout out of 3472, and on 19/11/19 Paytm released remaining 3169 pending payout. Total pending payout received through paytm: 303+3169: 3472, and all the credit goes to Consumer Complaints Forum. Thanks for your Help and Support.
Nov 13, 2019
Updated by Prem Lata Katariya
Today, also received email from Paytm First Care <[protected]@gamepind.com> @ 07:03PM, 07:15PM, 08:22PM, 10:03PM
Hi Premlata, your concern is important to us. Kindly allow us some time to investigate the issue internally and we will reach out to you as soon as we have an update
ref:_00D28dppr._5000K20n1wD:ref

Dear Customer,
You have raised the query to Team Paytm First Games. As your concern is related to Wallet, I am highlighting it to Team Wallet.
Team will solve your concern at the earliest.
To stay updated and enjoy more games please download the Paytm First Games App - https://download.paytmfirstgames.com
Regards,
Team Paytm First Games
ref:_00D28dppr._5000K20n1wD:ref
but nothing has done till now. Getting same emails again and again.

Nov 15, 2019
Updated by Prem Lata Katariya
Total pending amount with Paytm: 3472. Pending balance credited to my wallet at 02:00 AM in this morning with rupees 303 out of 3472. Still paytm is not releasing remaining pending payout worth rupees 3169. My Wallet monthly limit before receiving pending payout 30 rupees after receiving pending amount worth rupees 303. My paytm wallet limit goes to 333(Still i can add or receive money to my wallet upto[protected]: 9667). I'm getting emails from paytm team that

Dear Customer,
We understand that you are waiting for a resolution on your concern. We are working on your query and will update you soon.
Thanks for your patience.
Regards,
Team Paytm First Games
ref:_00D28dppr._5000K20n1wD:ref
but my money is still pending with paytm. Please find attached images below for your reference

Nov 16, 2019
Updated by Prem Lata Katariya
last month wallet limit 9980 out of 10000. This month wallet limit 9667 out of 10000. (I can receive and add money in my paytm wallet upto 9667). Monthly wallet limit neither breached in this month nor in previous month that was October.
On 15 November 02:00:25AM only three pending payout received for September month. Total pending pay out:[protected]Pending payout successfully credited to my wallet on 15/11/2019 for September month.)
3169 pending payout pending with paytm (No wallet month wallet limit breached).
Since, the last two months paytm is saying same thing again and again. We will add money to your wallet in next month. After filing complaint with consumer court they released 303 rupees on 15/11/2019. Still they are not releasing remaining pending payout worth rupees 3169. Details already sent above
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