Paytm — Amount deducted from my account but not refunding after the order cancelled

Address:	Gautam Buddh Nagar, Uttar Pradesh, 560016
Website:	paytm.com

Hi team,

This is in regards to the bus ticket booked from paytm website through srs travels. Ticket got cancelled and got a email that i will get the refund back to my wallet, even after calling the customer care but i am not getting any resolution as the amount is not refunded. I am not getting any response from customer care and they neglect to take my issue from the day i placed the request and i spoke to the agent named rahul from paytm market place but even he is negligent disclosing any details instead asking me to wait and it has been a week i raised the complaint.