Paytm — Auto canceling of pick up for defective poduct

Address:

Dhanbad, Jharkhand

I ordered a product (Keyboard + Mouse) from PayTM which was found to be defective. A key of the keyboard was responding in an unusual way. So I requested for refund/replacement. They arranged a pickup, but the pickup boy refused to visit and take the product. And now PayTM has canceled the pickup stating that I have canceled the pickup. Here is the conversation which I had with PayTM customer care. ================================================== "[Paytm Care] Re: MPtkt - Help QueryInbox [protected]@paytm.com via zendesk.com Apr 5 to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Nishtha, Apr 5, 10:02: Hi Rahul, Thank you for placing Order # with Paytm. I am Nishtha and I am going to do my best to help you with your concern. I apologize for the inconvenience caused. We would be open to accepting returns within a period of 15 days from the date of delivery of the item. I would like to inform you that as of now we don't have the replacement/exchange policy instead of this we provide the order cancellation and refund policy. This is only in the case of damaged/ defective/ wrong products received. In such cases, please inform our customer care within 24 - 48 hours of product delivery. Also share a few photographs of the product and packaging, highlighting the issue with the product. Request you to please send some pictures of the product as well as packaging (inner/outer). We would also like to know: 1. If the packaging appeared to be tampered with when you received the product. 2. Was the packaging sealed or open? Once you send us these details we will co-ordinate with the concerned departments to help resolve this unfortunate incident. Look forward to hearing from you soon. If you have further queries please let us know. Happy to help, Nishtha Rahul, Apr 1, 17:16: Name: rahuldas790 | Email Id: [protected]@gmail.com | Order Number: MPtkt[protected] | Message: Hi, The 'Left shift key' of the received keyboard is not working properly. whenever i press left shift key, the forward slash key(/) is also automatically getting pressed along with shift operation. please replace this keyboard with a new one. Thank you! | Issue Type: Damaged product received | Time:[protected]:16:42 | This email is a service from Paytm Care. Message-Id:KP5WQ8MV_5520baf8efb6_b07c3ffb186cd31c337095_sprutRahul Das Apr 5 to care Hello, I don't know how to show you the problem of this keyboard with photographs because the problem appears when i press the left shift key. It must be some internal problem or something else.I don't know how to type anything with this defective keyboard.a \ Anyway, i have send the photographs with the desktop screenshot also to show how it appears when i press the the left key. Apr 8 (13 days ago) to me Regarding your experience with Paytm Ticket #[protected]: MPtkt - Help Query Charchika, Apr 8, 12:17: Hi Rahul, I am sorry for the inconvenience caused. Our Courier partner will pick up the item from your mentioned delivery address within the next 7 days. If for some reason we will not able to pick up the item from your location, you will get an email from us within the next 72 hours. Once the item has been picked up and reaches the merchant, We will initiate a refund to your Paytm wallet or bank account. Please keep in mind, the item you wish to return must only have been used for trial purposes and not worn, washed, ironed or tampered with in any way. Please include all original price tags, labels, packing and invoice along with it. You can also visit "Help Center” on the Paytm app for further details. If you have further queries please let me know. Here to help, Charchika" ========================================================== Its been 15 days and the problem has not been resolved. Please do look forward in resolving this issue soon. Below are the additional details you may need. Order No.: #[protected] Issue Ticket No.:[protected] Contact: [protected] email: [protected]@gmail.com