[Resolved]  Paytm — Bill payment transaction success but did not reach to Airtel.

Address:

Bangalore, Karnataka

Hello, I made a payment of 1253rs (400 x 3 times + 53rs) on 27th AUG. Out of these four bill payment transactions, one payment of 400rs has not reached Airtel. Please escalate this and solve the issue as soon as possible. Order [protected] Time:[protected] at 17:59:29 Amount:400 Order [protected] Time:[protected] at 18:18:48 Amount:400 Order [protected] Time:[protected] at 18:20:41 Amount:400 Order [protected] Time:[protected] at 18:35:58 Amount:53 Paytm support team asks me to contact Airtel. Airtel says the paymenHello, I made a payment of 1253rs (400 x 3 times + 53rs) on 27th AUG. Out of these four bill payment transactions, one payment of 400rs has not reached Airtel. Please escalate this and solve the issue as soon as possible. Order [protected] Time:[protected] at 17:59:29 Amount:400 Order [protected] Time:[protected] at 18:18:48 Amount:400 Order [protected] Time:[protected] at 18:20:41 Amount:400 Order [protected] Time:[protected] at 18:35:58 Amount:53 Paytm support team asks me to contact Airtel. Airtel says the payment has not reached and asks me to contact paytm. Please find response from Airtel below. Greetings from Airtel! This is in reference to your email enquiring on status of payment made through paytm for your airtel landline number [protected]. Please be informed that online payments are usually credited in 2 working days. However, as checked in our records, we are in receipt of Rs. 400/-, Rs. 400/- and Rs. 53/- made on[protected]. Further, I noted that the transaction has been carried out through a third party web site. I checked the details of the payment made and found that the amount of Rs 400/- made on[protected] through paytm is not credited to your account as on date. As the transaction was carried out through a third party web site, I am unable to verify the details. I therefore, request you to check with the support team of web site where the payment was made. Please refund the amount of 400rs to my wallet so that I can perform the transaction again. I am an active user of paytm wallet. I hope paytm does not disappoint me and make me loose my money in between paytm and Airtel. Thanks, Sujit [protected]t has not reached and asks me to contact paytm. Please find response from Airtel below. "Greetings from Airtel! This is in reference to your email enquiring on status of payment made through paytm for your airtel landline number [protected]. Please be informed that online payments are usually credited in 2 working days. However, as checked in our records, we are in receipt of Rs. 400/-, Rs. 400/- and Rs. 53/- made on[protected]. Further, I noted that the transaction has been carried out through a third party web site. I checked the details of the payment made and found that the amount of Rs 400/- made on[protected] through paytm is not credited to your account as on date. As the transaction was carried out through a third party web site, I am unable to verify the details. I therefore, request you to check with the support team of web site where the payment was made. " Please refund the amount of 400rs to my wallet so that I can perform the transaction again. I am an active user of paytm wallet. I hope paytm does not disappoint me and make me loose my money in between paytm and Airtel. Thanks, Sujit [protected]