Paytm — Bsnl bill payment not received

Address:	East Godavari, Andhra Pradesh, 502032
Website:	paytm

Hi order no:[protected].I have made payment on 6.02.2016 through paytm for my Bsnl landline.
On 9.02.2016 i checked with operater and found that bill is not paid.Same day i rasied a ticket in paytm care
and received a reply from paytm care stating

(We got this reviewed with bsnl landline and they have confirmed that mobile number [protected] has
been successfully recharged with INR. 845.Please find the details mentioned below: The operator reference
number is: 116***********).

But Let me confirm I have made a payment for my bsnl landline bill (ie a/c no [protected]) and not for mobile no [protected].
On 11.02.2016 again i raised ticket for the same and received reply from paytm care as

(Thank you for writing in to us. We already have received your query with reference number :00344512. We are working on it,
Please allow us few moments.We will get back to you with an update for next 48 hours.)

On 13.02.2016 again sent mail and got reply as

(We apologize for the inconvenience caused. We understand that the Landline Bill Payment BSNL [protected] did not process but your
bank account/card was charged.We have checked your account, the bill payment is now showing as successful in our system and was
delivered on '[protected] at 19:54:04' .In case you have not received the recharge or you need any further assistance, please let us know.)

I visited bsnl office with given reference no and verified with accounts department and found that my bill has not been paid.
Till then i made made several requests but of no use.

As you can see the differences from the replies sent by paytm none of them is macthing.If you check mob no [protected] and it is of tatadocomo.
I never expect such a poor service from paytm.And the worst part is, no one contacted me and it is not clear whether they recharged mob no or
bsnl landline.I saw lot of complaints in consumer forum regarding bsnl payments in this month.I still hope the issue will be resolved.