Paytm — Cash back not received against order no. [protected] for charging delhi metro card no. 64496083 on 02.05.2016.

Address:	New Delhi, Delhi, 110075.
Website:	paytem.com

I had recharged my delhi metro card no. 64496083 vide order no. [protected] dt 02.05.2016 through net banking for rs. 400/- (Rupees four hundred only) vide pos no.[protected]. As per plan i was to receive cash back limited to rs. 40/- @ 4% of paid amount. But till date no cash was credited in my paytm wallet. I tried a lot on phone and also submitted written complaint through you web but no response or cash back till date.
May i know the reason for not receiving the cash back as per your plan.
It is therefore, requested that outstanding cash back may be credited to my paytm wallet at the earliest.

My email id is [protected]@yahoo.Co.In.
Mobile no. [protected].

With best regards.