Paytm — Charged for Bus Mercedes-Benz, but yet got an normal ac sleeper for travelling

Address:	411028
Website:	www.paytm.com

I had booked Mercedez-Benz for traveeling from Pune-Hubli. The travel details are attached. There are list of complaints on the travel: 1. The bus pick up was at 22:20 from Pune, Swargate, but they called me 2 hours before and said there would be no pick up from swargate and instead I had to report at Katraj at 22:30. I didn't get any pick up facility from bus operator from swargate, and I had to go all the way to katraj to report by myself. 2. The bus arrived at 23:45 which is 75 minutes late. 3. Third and most important, the bus was not Mercedes-Benz., it was a normal AC Sleeper. I checked with the office at katraj and also spoke to someone named Chandrashekar whose some authorised person of the meenakshi travels and they clearly say it's paytm whose responsible and not the bus travels. This above case can be reported under fraud and misuse of funds under consumer court right away. 4. The person accompanying the driver in the bus was rude in his behaviour and he didn't even allow us to place our bags in the baggage section of bus, rather he made us keep our bags on the Sleeper seat and made the trip more uncomfortable. 5. The bus reached 90 mins late to the destination ie Hubli. And my planned trip is completely ruined for the day. I wrote about above complaints to paytm, This is one of their reponse after 10 days of travel, Hello there, Thank you for contacting Paytm.com. This is with regards to the concern which you have registered with Paytm against the order number [protected]. We had escalated your issue to concerned operator and as per him - "Operator stated that they had provided Ac Sleeper . So, no refund ." We hope this helps. Should you need any further assistance, let us know. Look forward to see you again at Paytm. Happy to help! Paytm Care I have added their mail replies along with the invoice of the ticket booking with this complaint. The policy what paytm follows is "zero tolerance" and this is how they really follow it.