Paytm — Defective product delivered and Paytm doesn't respond for replacement

Address:

Chennai, Tamil Nadu

I purchased a Micromax Doodle3 A102 from paytm on 16th of May 15, via invoice no.30876/[protected], it got delivered on 21st of May 15, after some usage of an hour, I found that a partial of touch screen is not working. I send a Email stating that I have received the defective product, and I raised a request to replace my product. I got a reply from Paytm to visit Micromax service center, if they deny for replacement, please get a DOA letter and share with us. I visited Micromax authorized service center M/s.Sky Way Technologies, Kellys, Chennai. They denied to replace telling that, it is a online purchase, you has to contact to Paytm for replacement. I asked about DOA letter, executive said, if they issue a DOA letter, they won't take the mobile for service anymore. I send a mail to Paytm asking them shall I get a DOA letter, they said get the DOA letter and share us the details. I got DOA they sealed my mobile package with a Micromax logo. I shared the information and picture to Paytm through email, but I didn't any response as of now. I tried calling to their customer care phone number but none picking the call. I called to customer care of Micromax toll free number, but they doesn't care of what I say, instead they are telling to contact Paytm and they added there is no responsible for online purchases of their product. I send mail for past two days but no reply as of now from Paytm. Please anybody in this forum help to get my mobile replaced from this frauds. Micromax please take actions regarding this online purchase. Paytm you are pathetic service, I have ever seen online. Both Micromax and Paytm made me depressed. Paytm has a return policy for the mobile I have purchased but they didn't do the same as they promised. Consumer be careful before purchasing products in Paytm, their service is nothing worth for the money. I am ready to take this to a serious level. Mobiles information Micromax service center DOA S. No. S[protected]D dated 23/05/2015 Paytm Invoice No.30876/[protected] Mobile purchased date 16/05/2015 Mobile delivered date 21/05/2015 My mobile number [protected]