Paytm — delivered damaged laptop and not replacing it

Address:

Pune, Maharashtra, 411028

On 5th September 2018 I bought Lenovo IdeaPad 510 from Paytm app which was delivered on 7th September 2018. In first few days it was showing error message and later it stopped booting up so I contacted lenovo support where they told me there is problem with hard disk so as per Paytm replacement policies I requested for replacement on 16 separate 2018 and then in the Paytm app it showed that laptop will replace before 21 September 2018 but on 19 September 2018 it showed error so I called Paytm customer support there they lied me that they had sent me an email regarding problem about the laptop as my email wasn't linked to my Paytm account so I again talked with Paytm customer care for 7 times after which they emailed me on 21 September 2018. As per the information asked in email I called Lenovo customer care and asked for a free visit on 22 September 2018. The engineer diagnosed the laptop and told me about defective hard disk. Then I emailed all the information with photos of laptop, weight of laptop, box, engineer's jobsheet on 24rth September 2018 and asked for the response there Paytm customer care told me that they hadn't got any email yet. So I again emailed and called them on 25th and 26th September 2018 but they had the same response