Paytm — fraud by paytm on electricity bill payment

Address:

Bathinda, Punjab, 151001

I made a order no. [protected] on 1 feb. 2018 on paytm for pspcl bill payment with the use of coupon. The coupon was of rs.2000 which i got in a agreement while purchasing a tv in september from paytm. So i try to use this coupon with the above written order id.. But at the paytm payment page paytm site showed a error. But their system started to show payment confirmation awaited. Now five days have been passed but they are still showing payment confirmation awaited. I have sent hundred of emails to them for decline the transcation because it has been failed on first stage. But did not receive any reply. I am unable to use my coupon because system is showing it has been already used. It is near expiry date of 7th feb.
It has been seemed that paytm has done it maliciously to stop me use of the coupon. Otherwise they took only 10 minutes to show that payment failed and coupon again activated. But in this case five days have gone. But they are showing payment still awaited. It is clearly a cheating and fraud activity by paytm.
I am near about to loose 2000 rs. Of coupon amount and my bill date is also expiring just because of these cheaters. I am thinking to approach to consumer court.