Paytm — Fraud transactions from paytm wallet

Address:

Thane, Maharashtra, 401203

Hi PayTm Team, Sub: 9 Fraud wallet money transactions carried over from my Paytm wallet account of Rs.8448 & paytm only refunded Rs.3873 to my wallet account. I have always followed all safety tips & never shared any details with anyone. As such, the error is on part of Paytm safety measures & I should not be penalised for this. I have been a regular customer of Paytm & its really unprofessional on part of Paytm to only refund the part money to my wallet. Instead, the supposed hacker of account is being provided shield. Please be considerate the the loyal customers & not shake their faith in the wonderful services provided by Paytm. Would urge you to please resolve the following: 1) Please refund the amount deducted from my Paytm wallet of Rs.8448 in full & not part amount of only Rs.3873 2) Why Paytm has npt disclosed the entity of the hacker / fraudster. Is it the member of the paytm team itself. 3) Why no account has been blocked of such persons 4) Why the details are not provided of the fraud transactions carried by the hacker. Please provide the details & trace the transactions done by fraudster. As there is no fault of the customer, he should not be penalised for lethargic & inefficient paytm security system failure. Hence, please refund my wallet amount in full of Rs.8448 & take strict action against the fraudsters / people with paytm who support these transactions. Thanking you in anticipation! Yours faithfully, Dhaval Kapadia [protected] [protected]@gmail.com