Paytm — Frustrated Service

Address:

Chennai, Tamil Nadu

Hi, I have ordered three times a product with you(Paytm), let me explain clearly about your fault and my concern on this. First time :: Product link :: https://paytm.com/shop/p/jaquar-wall-mixer-3-in-1-system-HOMJAQUAR-WALL-SHRE55917348B9819 Order ID :: ORDER NO. [protected] Fault :: This was received a damaged product(attached screen shot which shared to you), so i have raised my concern in facebook about faulty product then the customer service person requested to follow the return policy and asked me to send the screen shot of damaged product. I have did all and the product picked up from me by your courier person in the delivered address. Then as per your mail concern i have ordered same product again, but this was initially accepted by seller but later it was cancelled without reason. It seems due to above issue the seller declined this product(and that product was availed after got declined my request). Here the order number, ORDER NO. [protected]. Second time :: Product link :: https://paytm.com/shop/p/johnson-trident-wall-mixer-3-in-1-with-bend-pipe-HOMJOHNSON-TRIDAJME4101...⇄ Order ID:: ORDER NO. [protected] Fault :: After the above issue i have ordered this.This too received a damaged product(attached screen shot which shared to paytm), so followed the return policy, but this time they are requesting me to return that product in the given address. why???. So, this daily sending reminder and responded that dont have courier pick-up facility in delivered address. last time you have but not this time??? still its not resolved. before delivered to this product i have ordered another one by believing your service. This is my main mistake. Third Time :: Product link :: https://paytm.com/shop/p/johnson-diva-wall-mixer-3-in-1-with-bend-pipe-HOMJOHNSON-DIVAAJME[protec...⇄ Order ID ::ORDER NO. [protected] Fault :: This i received a faulty product, so followed a return procedure again(3rd time), and got confirmation that product will be picked up from the delivered address. How you have pick-up service for my 1st and third product but not for 2nd once. My observation:: first and second time actually the product was good, but got damaged in courier service. So, seems not handled in packing process as well as in courier service. And, third time i got a faulty product but courier service is good. Also, check my order history to know about me. My question:: Why repetitively my all ordered goes wrong? 1st and 2rd product you have pick-up process but why not for 2nd one? How can i believe your product in future ? My lowest Concern :: You have to offer pick up service for 2nd product too. I want my refund money back to my bank account, because this will around 10k. Dont add in my wallet. I want to purchase this in outside. If not resolved my concern, whom have to raise my request? Please respond me immediately, really im under pressure to purchase this outside.