Paytm — irctc bhim upi transaction through paytm merchandise got failed

Transaction id[protected]
My transaction is approved by Bhim app during Booking my train ticket. I tried booking the train ticket through IRCTC app. I used paytm merchandise and selected UPI mode and finally selected transaction BHIM after that I came back to BHIM app. Further i approved the transaction. I says transaction approved but says failed in IRCTC app. I accidentally pressed back button during transaction. Dont know how to raise complaint based on this transaction.
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I buy a product from paytm mall.. that was not good so i returned that, but its become over 9 days ..i have not received the refund. paytm no. [protected]
so you can suggest me what to do.

please help me.
refund amount is 4999.
Priyasingh98's reply, Jun 17, 2019
pytm ... 980706-7107

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