Paytm Mall — Canon DSLR Lens

I recently bought a DSLR Lens (Order No. [protected]) while buying it was showing that the return policy was applicable and I bought the same. Once the lens was delivered of Canon brand, the packaging was not proper and no authenticity seal was there and the lens was not a fit to the camera as well, to which when I raised the complaint the same day in the night, till that time return policy was seen applicable. By the time in the morning when I registered the issue again on Paytm support through app, just after that the return policy for my order was changed. This raised the alarm and I can definitely say from the order of events. Have been calling Customer Care, adding concerns on the Paytm portal, no followup or support has been received properly. I would request the team to proactively look into this and support me. It's really saddening that the sellers onboarded are playing with customer sentiments and delivering suboptimal products and committing a fraud.