Paytm — Mirza charger for sony xperia

Address:	New Delhi, Delhi, 110085
Website:	Paytm

Hi, i bought a mirza charger for my sony experia, between 20-25 december'16. I received my product within few days and also it stopped working in less than a month. I contacted the distributor (As his details were available on the packaging) and he told me to check the wire & socket both. Whatever is not working, he, ll replace the same. For doing so, he told me to sms him my address, which i did twice or thrice (As i had to repeatedly call him to know the status of my complaint & each time i called, the distributor said either he is not in the office presently or the product is about to get dispatched.) one fine day, when i called, he informed that the product was dispatched n also it has come back. When i asked the reason & also when can i expect the delivery, he said he was clueless n delivering the product isn't his responsibility. I made a complaint to paytm regarding the same (Complaint no:[protected]. The company sent me a mail asking me the details, which i promptly shared. The people at customer service informed me that they will revert back within 2 days & also i can visit a samsung service center & get my product repaired. Till date inspite of my repeated followups & mail their is no response.
Details of the product:
Item no.[protected] mirza charger
Shipment no.[protected]
Order no.[protected]
Amt paid-524/-
Distributor : guru ji enterprise
G-2/132 3rd floor, sec-16
Rohini, newdelhi110085
Ph no-[protected]
Seller tin-[protected]