Paytm Mobile Solutions — about return rejection without even visiting and quality check

Order [protected]. I have ordered a product from paytm and the product received is different from actual and it’s not even working. I have raised return. They accepted it and now rejected it saying product is tampered. They haven’t even visited!! How can they reject it without inspecting? Now i tried to reach to paytm cc 1st call they said servers down. 2nd call disconnected saying you are in queue for a long time. 3rd call disconnected saying am i audible? And then continuously muting and unmuting. Is this type of customer service even possible?
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Nov 20, 2018
Updated by Murali Krishna Donepudi
Paytm responded and said they will visit this time. But, seller rejected again without visiting for the pickup and doing quality check. Escalated same to paytm again and they said they will take the concern. It’s better not to encourage these type of sellers. Seller name: RM Enterprise
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I want cancel my Transaction
It was wrongfully transfer to other bank account number
A/c- [protected]
Bank of Baroda
Ifsc code - barb0bilari
Amount -2600

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