Paytm Mobile Solutions — Amazon refund not received in paytm bank account

Amount:- ₹3999, paytm Please look into the matter as soon as possible, I ordered watch from amazon but I returned it because of software problem so they gave me refund but I didn’t receive any amount in my bank account, I ordered through paytm debit card but its more than 15days and still I haven’t received any amount and i Have contacted bank also and raised complaints many times but my issue is not resolved.
I ordered watch on 16 August(Reference number:[protected]
Amazon initiated refund on 23 august and credited on 28 august but till now i have raised many complaints in paytm but they are always making excuses not helping me in getting mu money.
My refund reference number:- SCDSFKPE0000KS9KMJ41
Date:- 28/08/2021
Amount:-₹3999