Paytm Mobile Solutions — Amount debited but waiting for jio confirmation

Address:	Kollam, Kerala, 691574
Website:	paytm.com

Respected sir/madam,

This complaint w. r. t jio summer special offer recharge of rs 303-/- (with promo code applied) for my jio number:[protected]) where i have done the transaction yesterday on 6th april at 10.26 pm through paytm app. the transaction status says that "payment of rs. 303 received by paytm & your transaction is successful for jio number [protected] with order id [protected] and it is due with jio operator for confirmation.
The status (waiting for operator confirmation) is still the same as of today (7th april 2017) from past more than 14 hrs.
I expect the transaction to be cancelled and the amount should be refunded as am going to recharge offline.i didnt found any option for cancellation in the app.

Payment summary : [rs 271 from sbi bank + rs 2 from paytm wallet and rs 30 discount for promo code paytmjio applied successfully on 6th april at 10:25 pm & paytm transaction number: [protected]]

Thanks & regards
Sachin Chandrababu