Paytm Mobile Solutions — Amount deducted from bank not credited in paytm wallet

Address:	Mumbai City, Maharashtra, 400012
Website:	Paytm

1. On 6th june 2017 at 04:39 pm i have tried to add rs 400 from my sbi debit card to paytm wallet.
2. I have received a message that the money is debited from my account.
3. But i can see that its not credited into my paytm wallet. And the status is : transaction is waiting for four hrs.
4. Today i have tried calling to paytm customer care help line number, was able to go to the "speak to customer care executive". Help line numbers not answering the call.
5. Customer care help line number of paytm is crap and its taking more than 5 minutes just to get to the option of speaking to a customer care executive., this is worst possible customer service i have seen.

I would like to know why paytm couldn't process the transaction when sbi was clearly showing the debit transaction.

I would like to understand why paytm customer care people couldn't even answer my call.