Paytm Mobile Solutions — Amount not deposited in my PayTM Wallet

bhadreshdoshi

from Mumbai, Maharashtra

Address:	Gautam Buddh Nagar, Uttar Pradesh, 400104
Website:	paytm.com

Paytm team,

I used paytm mobile app to add money to my wallet from hdfc credit card. The transaction got failed. But after receiving the credit card statement, i see amount got deducted and the description shows "paytm app noida".
I have made call to customer care, who asked to drop an email to [protected]@paytm.com. After writing repeated emails, i am getting same reply asking for registered mobile number, order number and transaction id. When transaction failed i did not preserve these number and id's.
No one from paytm seems to be bothered. Looking for assistance here.

- bhadresh.

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Jun 12, 2017

Updated by bhadreshdoshi After working with the Credit Card Bank, I got the transaction ID and passed to PayTM. I am following up with them since, still no response.
I managed to get one of the ID, which PayTM required for tracking, and after passing same, they do not seem to investigate further. No update to their consumer.

Very worse service so far.

Jun 12, 2017

Updated by bhadreshdoshi Spoke to Nidhi, PayTM support and shared all the details again. After such hectic experience she said, do you have compaint number and to my surprise, I learned that, I should be having this number. I insisted me to share that number this time atleast. The paytm complaint number is[protected].

I also told representative, that I am recording a call and this shall be used as justification of my bad experience with PayTM in getting my issue resolved. I wonder if this is to purely harass people.

I insisted to speak to manager on duty, but he was not around and asked Nidhi to have him call back in an hour to share my bad experience and expedite my issue on priority.

Jun 13, 2017

Updated by bhadreshdoshi After starting new email chain with PaytM complaint no. # 31458652, below is the reply which I have received.

Dear Customer,

Greetings from Paytm!

Thank you for contacting us.

We would like to inform you that, in absence of an important information from your end, we are unable to take required action. Thus, to resolve an issue faster and better, would request you to kindly share the concern with your order ID or wallet transaction ID.

If you have any queries or concerns, please reach out to us.

Regards,
Paytm Care

Jun 13, 2017

Updated by bhadreshdoshi I have replied to them as below;

PayTM Care,

I have already shared the transaction ID # 035328, which I have received from HDFC Bank. I have also shared the HDFC credit card statement. It reflects the amount of 2000/- given to PayTM APP Noida.

I do not have and I cannot get any more information than this. Should I understand, paytm cannot do anything because of this?

Paytm Mobile Solutions — Amount not deposited in my PayTM Wallet

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