Paytm Mobile Solutions — an amount of rs.11000/ transferred from paytm shop wallet id no. txn.[protected] dt.2/11/2017 not credited till 31/12/

Address:

Nagpur, Maharashtra

Respected sir. My one friend suhash transferred an amount of rs.11000/ on 2/11/2017 through paytm wallet nagpur txn id no.[protected] to my sbi udaipur account no.[protected]. It is very bad and sad to say that amount 11000/ has not been credited to my sbi account udaipur by paytm company till 31/12/2017. Two month has been elapsed.
I do not know what are reasons. There is no right representative in paytm company who can solve my problem. Why this amount is withheld by paytm authority.
I pray to paytm company with folded hands please credit 11000/ in my account as stated above. What are the policies of the company i do not know.

Please help me. I will appreciate to the company if my amount is credited to my account at the earliest. Please do not reback or resend this amount to that wallet paytm nagpur as that shop has found closed

Hoping an early action
Yours
Satyasoni.