Paytm Mobile Solutions — balance deducted from account but not refunded

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I did recharge on my telenor number using paytm but transaction had been failed by telenor and i also got message from paytm that your recharge transaction has been failed and amount rs.89 of recharge has been refunded but still i not got my rs.89 in my paytm account. I also contact to customer care and asked about my refundable amount and i got surprisingly answers paytm allready refunded amount to me and i used it even i not used it. And they are failing to give me correct information o[censored]sed amount and i never used my refund amount till now..