Paytm Mobile Solutions — bill not cleared but a/c has been debited

You are hereby intimated for speedy action that on 6thaug 2020 i paid electricity bill of rs3848.00 to wbsedcl through vidyut sahayogi app via paytm mobile solutions pvt ltd. My bank axis bank showing amount has been debited. But yet till today the bill is not cleared.

Please clarify or else legal action will be taken for which ur company shall be liable.
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