[Resolved]  Paytm Mobile Solutions — cash back not received for samsung s7 edge mobile

Website:

paytmmall.com

Dear sir,
I had purchased a mobile samsung s7 edge worth rs.35, 900/- on 1st march'18 with order no [protected] from paytm mall app (Pic attached), wherein i had applied promo code and need to get rs. 5000/- cash back in 48 hrs. But till date i. E., 14.03.18, i didn't received any cashback.

On 9th, 10th day after purchase i sent a message to them in paytm mall app that i didn't get cash back. (Pic attached)

After that i got a reply from mr. Ahil, paytm mallcare that i will get cash back after 10 days from the date of delivery. (So, after how many days/months/years will i get cashback?)

On 11th day after purchase i requested again via msg to return money as i didn't get cashback, but didn't get any fruit.

After that i got a suggestion (Pic attached) from patym mall that (1) may be my transaction in march month is more than 20k or (2) may be after if paytm credits cash back my wallet will get increased more than 20k.

But, both the above 2 cases are false (Passbook pic attached)

On 12th day paytm sent a message that i will not get refund due to some foolish reason that " credit card is not eligible for cashback.

I had read all the terms and conditions and i am eligible to get cash back as per their policy.

Hence, it is requested to do the needful on priority.

Regards,
Rajesh