Paytm Mobile Solutions — Deduction of rs.19000.00 from my saving bank account

Address:	180001
Website:	Paytm mobile app for online digital transactions

Sir,

I made a mobile recharge through paytm mobile app on 24.06.2017 at 7.32 am of rs.30.00 for which i received a message that your mobile has been recharged by rs.30.00 but rs.19030.00 was deducted from my saving account. Rs.19000.00 was extra debited to my account which is not reversed to my account i contacted the paytm representative on contact no.[protected] & email id [protected]@paytm.com. The representatives of paytm ghaziabad/dadri uttar pradesh they told me that tour package to kerala has been book on my name which i have not done and the payment has been deducted from my j&k bank saving account fraudulently. I also received a phone call from mobile no.+91 [protected] from cool home travel agency who told me that a tour package has been booked on my name through paytm i asked him to cancel the package he refused to do so saying that only paytm can cancel the tour because until the tour is completed paytm do not make the payment i told all this to paytm officials on 27.06.2017
And refused saying that the payment amounting to rs.19000.00 cannot be refunded. I want to know the credibilty of this app which is befooling the public and stealing the hard earned money from bank accounts linked to paytm app. I request to check and get my money refunded back.