Paytm Mobile Solutions — defective phone and charger missing in box

Address:New Delhi, Delhi, 110062
Website:www.paytm.com

I purchased a iphone from paytm.com on 30 june 2017. And the product was not in good condition and the charger has been missing... And i register the complain on paytm support on 1 july and day before tomorrow they told me that the replacement policy is of 10 days. But that was not my mistake because i register my complaint earlier and paytm took 19 days so that was not my fault. I want replacement and they gave me refund i doesnt want refund because i did insurance of my phone worth rs.3000
Now they are not helping me
Product name: apple iphone 6s 32 gb gold
Order no:order [protected]
My name is vikas gupta and i live in delhi

Encl:iphone invoive screenshot
+1 photos
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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