Paytm Mobile Solutions — flight refund not issued | |||
Dear sir/madam, I booked a jet airways flight on paytm on 7th march, 2019. The flight was cancelled and a notification and call was made by jet airways on 18th march, 2019. Post the confirmation i contacted paytm on 22nd march, 2019 for the refund and was assured that the refund will be processed within next 48 hours. I tried contacting paytm through multiple message queries but still did not receive a response. Today on 17th april, 2019 when i called paytm they have given an indefinite timeline for the refund issue and have stated that they can't commit to a timeline for the same. This is clear case of paytm harresing their customers and not providing a resolution for the complaints. Please help do the needful. Thanks, Shefali Order id:[protected] Flight details: 9w 0642 ixc bom 22 apr 2019 20:30 23:10 Was this information helpful? | |||
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+91 12 0477 0770 [Head Office]
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Such complaint can not be process legally by anyone, as no attached documents, herein:-
1. No name of the passengre / customer,
2. No address, no contact information
3. No payment document
4. No text of the primary 1st complaint
5. " help do the needful" are indefinite terms, so useless.
In general view, if you have not got the refund or the requested compensation in 10 days days fololwing the notivce of the cancelattion or following the passenger legally binding complaint, the passenger has 2 choices:
1. To forget about any refund or the compensation in order to save the nerve system
or
2. To collect at least[protected] ruppes (anually) for the payment of the legal services of the lawyer or of the legal professional and the government fees.
The legal professional can explain, what the customer is entitled to in a particular situation, based on all documents in his possesion.
The legal professional can submit the legally binding complaint to the correct authority or to the distrcit court of the state, where the passenger is residing, in order to get judgemnt (award) in the favor of the passenger.
sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents email
e--mail aryan(at)vivaldi.net