Paytm Mobile Solutions — irctc refund on paytm m

IRCTC booking was done using Paytm as payment portal for SBI NetBanking on October a month ago, Refund status shows that the money was submitted in Paytm m bank.But I see there is no refund done.I want to know the procedure for refund.since I don't have any formal registry where complaints are looked into both in IRCTC and PAytm.Its a bad experience all together to have used Paytm as payment portal.
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Nov 23, 2018
Updated by stavanarul
Reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 4840.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:18-Oct-2018
Refund processing date:22-Oct-2018
Refund amount:4840.0
Refund reference no:[protected]
Payment Option used : Paytm Wallet
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