Paytm Mobile Solutions — money debited not restored in failed recharge attempt

I attempted to recharge and money deducted from bank account, but recharge failed. Order no.[protected] dt.28.11.18 at.8.39pm for recharge of ₹1699 of bsnl mobile [protected].
Operator reference no. Received is [protected]. Upi reference id[protected]. Paytm states order successful; bank paid money to paytm; operator states failure, but amount debited in failed recharge attempt has most unfortunately not been credited to bank account for last four months. Amount be restored early.