Paytm Mobile Solutions — Money deducted from account but not credited

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.paytm.com

Hi,

I used paytm wallet to pay at bigbasket. during transaction my money got deducted from my credit card, but didnt get credited to my paytm wallet nor it reached bigbasket.

I contacted my credit card company and they have provide following details.

We confirm that, the transaction of rs.1, 529.00 was claimed by the m/s.paytmmobilesolutinrwwwpaytminin and
Billed to your card ending 3791 on february 11, 2017. the payment was settled to the merchant vide arn # 74766517042705219736184.
kindly contact the merchant regarding refund of the same.

I am not sure which account was used for paying to big basket. its one of these.
[protected] / [protected]/ [protected].

The above transaction as is not available any of the above accounts.
I didnt find customer care support mail id anywhere also contact us page is not at useful in this case.