Paytm Mobile Solutions — money didn't get refunded for. failed transaction

Address:

Pune, Maharashtra, 411057

Hi team,

I have been strugging since 7 days to talk to customer care in person regarding my refund to paytm wallet, however you people do not have a specific number to talk to a person! There are several numbers but there only few options which do not have an option to talk to a customer care executive. Please improve your service.

Now coming to my issue, i have done a transaction to 'little' app buying a coupen worth 349 rs on 5th of jan. But the coupen did not get generated transaction got completed amount got debited from my account through paytm app, i raised a question to little app they processed my money but didnt get refunded in my paytm account they asked me to contact paytm. Please check the messages screenshots attached from liitle app and paytm app with email. Kindly refund my money.
Please find below details:
Registered number:[protected]
Paytm transaction id got in sms: [protected].

Thanks
Shreya sharma
[protected]