Paytm Mobile Solutions — money was not refunded for the product

Address:Hyderabad, Andhra Pradesh, 500082

I have ordered a fasttrack watch on 23rd september 2017. My order id is: [protected]
Till now the order is in processing stage only. So i cancelled the order.
When i made a call to customer care and entered my order id. It says wrong order id.
I have sent many mails and messages. But no one is responding.
I have paid 1496 rupees.
My transaction id: igacbmasn2
Kindly refund my amount asap.
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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