Paytm Mobile Solutions — my amount is deducted from my account it cannot be returned because the shop was closed

When i order waitch in clubfactory app i tied once it become failed but the amount was deducted through paytm upi on 9 april and next day i again tried but once again it failed and my money was deducted and now its 12 april till now no money was refunded... Paytm.. Paytm always shows this type of cases even i complained about it on the app but they cannot do anything... Or the customer care also not workable... All useless plz sorted this out fast i want a quick rply because paytm not helping this time