Paytm Mobile Solutions — My bank transaction is still pending from past 5days

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201 301
Website:	paytm.com

I have tried to transfer the funds on[protected] from my paytm wallet to other bank account with the transaction ID [protected]. This transaction got failed and the funds Rs. 4500/- got deducted from my paytm wallet. Neither this funds transferred to the bank account nor it is refunded in my paytm wallet. The transaction ID [protected] is showing in pending status since 5days. I have reached to the customer care at [protected] multiple times and logged complaints but no response. I was trying to reach in all possible ways since 5days by email(wrote nearly 9 mails to [protected]@paytm.com) and event tried to reach regional offices contact numbers but no one is responding. I'm really frustrated and fed up with the issue.I thought the PAYTM is trust worthy for shopping and for the transactions and thought customer care is very responsive if any issues there for the customers. But after the multiple attempts of calls and emails from the past 5days I have found there is no such care for the customers though PAYTM company states that there is 24X7 care, 100% assurance that if we have any issues our money will be refunded immediately and paytm trust. But what i realized is there is no such care for the customers and I have lost trust on PAYTM. I'm in a need of money and it's an emergency situation for me. Please some one help me on this issue.