Paytm Mobile Solutions — no refund of money from failed transactions

Address:	Jaipur, Rajasthan, 302029
Website:	paytm

Only 12th oct 2018, i made a tatkal ticket from raipur to jaipur for my colleague.
Pay tm transaction failed twice and so i used my hdfc account and completed the ticket.

I have both email communication from irctc and app notification (Attached) that both the payment failed but in paytm it is showing successful and they are not returning my money from 2 failed transactions.

Please help