Paytm Mobile Solutions — Not able to access my money in the wallet

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:www.paytm.com

My phone got stolen and I had my account of PayTM logged in with a high balance in my wallet. My number is [protected] and email id: [protected]@gmail.com
When I tried accessing my account from another source, I was unable to do so.
I called customer care at least 10 times and they are giving resolutions which are not working. They put me on hold for long times. I have attached screenshots of some calls I had to hold.
I raised complaint three times (Number: 24559035, 24560015,[protected] but still no resolution.
It is of high importance as it is concerned with money. They are behaving very unprofessional which can cause me a lot of loss.
Please help me.
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    PayTM Mobile Solutions Phone
    +91 12 0477 0770 [Head Office]
    +91 12 0306 2244 [Support]
    PayTM Mobile Solutions Address
    B-121, Sector 5, Noida, Uttar Pradesh, India - 201301
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