Paytm Mobile Solutions — not getting refund after return

Address:

521457

Paytm order id: [protected]
joven boys pack of 3 kids tshirts
i ordered 6-7 yrs age.but recieved 2-3yrs age.i requested return but not accepted
after so many complaints they accepted and delhivery.com person pick up items on 31st october 2019.but did not got refund till now.paytm saying item not pickedup.i provided awb numbers[protected] &[protected] also pickup person mobile number [protected] to confirm that he pickedup.i want my refund 299.
u enquire with seller.he recvd the products.
how can we accept
the seller simply looting customers by wrong sizes

also i dont want to lost 299 rupees
its our hardearned money

i dont shop with paytm anymore
pls dont cheat customers again

there is easy returns policy so we ordered and immediately we found those r not useful n returned

how can we purchase next time if we get cheated by seller like this

we can't trust online shopping from now
regards
sushma
[protected]