Paytm Mobile Solutions — Order not delivered although paytm has delivered status

Address:

174305

Paytm order# [protected] is not delivered to designated address marked on it.
Paytm site/app is showing as delivered.

This order was marked cancelled by me still paytm was not able to stop shipment etc.
Later i refused to take shipment when call is made on mobile number by courier boy.

All of sudden, on 15th september, order status changed to delivered in paytm site.

Now number of questions:
1. Track shipment did not work an option available on their site.
2. Cancel did not work
3. Refund cant be issued as they rely on logistics and supplier heavily not on customer.
4. No proof of delivery available with them or guidelines when i asked to them.

I am fine to loose 6, 000/- amount but want to bring into everyone attention that features available on paytm site are just like toys for kids and does not work in reality.