Paytm Mobile Solutions — payment is not credited to beneficiary

I was done a transaction of amount Rs 897.00 on July 17, 2018 towards PAYTM MOBILE SOLUTION has been debited successfully from your Savings AccountXX6609.The amount is debited from my account but it was not credited to concern beneficiary. As per ICICI bank the Biller Paytm Mobile solution already received the amount & they have given the bill details in below.

ICICI Bank- Bill payment RS 897.00, Payment ID: [protected]; Consumer Code:[protected]_DISHTVAPPBill Reference Information: UR17-07-18RO[protected].

Kindly confirm the reason & if the amount was not paid to beneficiary why the deducted amount is not returned to bank till now.