Paytm Mobile Solutions — paytm bank account closure

It's been more than a month that i'm struggling to get done full kyc for paytm. I tried multiple time with my passport and every time, it said failed. Although i bring these to paytm's notice for several times, no resolution till date. Even i requested them to close my a/c permanently (As kyc is not happening), no response to that request as well. I have around rs 500/- in paytm a/c and it seems been eaten by them.

Not only that, while getting done the kyc in paytm authorized kyn point, they charged rs 50/- for that, although paytm claims it's free of cost. Anyone just walk-in to any kyc point, will realize that fact.

Here i'm seeking help to close my paytm a/c and refund the a/c balance to link bank a/c, with immediate effect.