Paytm Mobile Solutions — paytm money not added to wallet

Website:

www.paytm.com

Payment of rs. 174 received by paytm! Your order no is [protected]
3:51 pm, jun 17 2018
Payment summary
Dc transaction no [protected] rs. 174
Order total rs. 174
No balance is added to my wallet, whereas it is deducted from bank.
No response from customer care numbers, some numbers says wrong number dialed.
Finally managed to reach customer care, but they put us on hold until the call gets disconnected.
No reply to the written text complaint sent by the customers. Please help.
I am student and i need that money for emergency.