Paytm Mobile Solutions — Product Return not accepted

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	paytm.com

Hi,
I have ordered the KOBO company magnetic cycle but what I got is local cycle.
https://paytm.com/shop/p/kobo-folding-magnetic-exercise-bike-orange-SPOKOBO-FOLDINGWE-C492689EB77...⇄

When i lodged a complain against against my order to return back and give me the refund my money, What they reply please see...

"Ref : 25677042 Your Query with Paytm Care (SF)
PC
Paytm Care

Reply|
Sun 4/2, 4:09 PM
You
Flag for follow up. Start by Monday, April 03, 2017. Due by Monday, April 03, 2017.
You replied on 4/3/2017 8:53 AM.
Hi Ashwani,

I am Yamini and I will do my best to work with you to resolve this issue. I understand that you have received a wrong product under the order [protected]. I feel really terrible you had to experience this.

While I am committed to help you resolve this case as soon as possible, as per policy, I will have to log a complaint to the seller against this product. Hence, our system needs the following information to process this case further:


1. Your Id proof (pan card, driving license, aadhar card etc.)
2. Snapshots of Product with visible IMEI / Serial No.
3. Snapshots of outer and inner package with visible Serial/Barcode number .
4. Whether the packaging was sealed or open when the product was delivered.

Once received, we will be in a position to take up your case with the seller. Seller coordination typically takes 2-3 days, hence I request you to kindly share these details at the earliest to avoid any additional delay."

=========
I send the image of the product on monday but still no reply from their side.