Paytm Mobile Solutions — Recharge failed but no refund of amount

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	paytm.com

Used paytm services for a airtel recharge amount deducted from my bank but due to the poor services transaction failed so I opted for refund of the failed transaction amount of 263/- back to my bank under Paytm Cash Txn ID [protected] but still not reflecting in my bank account and despite raising a ticket no.06296767 and writing a number of emails to them no one cared to resolve the issue or even reply on the same so far I am shocked and surprised how they get the license from governing authorities to play with others money one must be very cautious dealing with them and I must say that if they have any shame and sense of responsibility left the refund should be done immediately to my bank