Paytm Mobile Solutions — recharge is shown to be successful by you but i have not got the recharge amount

Yesterday ie 9.11.2017 i tried to recharge my idea number [protected] with an amount of ₹348 at 7: 55 pm the recharge is shown to be successful but i have not got my number recharged.
My ₹348 is deducted and i have not got recharged. I talked to idea customer care too but they say to talk to u r regarding this grievance of mine.
Please solve this issue.
Order no.[protected]
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Nov 11, 2017
Updated by Tabinda Malik
My husband tried to recharge my idea phone number [protected] by ₹348 the amount was deducted but my number was not recharged. Similar thing happened when he tried to recharge the same phone number with ₹49 the amount was deducted and the number wasn't recharged. So i request you to please return back my money.
Order no. [protected] (For₹49 recharge)
Order no. [protected] (For₹348recharge)
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