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Paytm Mobile Solutions — recharge took longer time so i cancelled. money not refunded yet

Order id - [protected]

I made payment for recharge my brother's jio number 0n 14th december but confirmation for recharge was taking longer time so cancelled recharge after 45 minutes... Instantly i got mail that they have refund my money back but its been now 9 days i haven't received any refund in my bank account. They don't have any customer care whom i can talk over phone.
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I done ticket on irctc by paytm gateway money deducted but ticket not booked
Transaction id - [protected]

Thank you for using State Bank Internet Banking. Reference No. for IRCTC Ltd transaction of Rs. 2362.78 from A/c ending 7714 on 21-Dec-18 at 10:05 is IGAEZYZYZ5.
Please refund my amount as soon as

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    +91 12 0477 0770 [Head Office]
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